Systems Engineer

Permanent @Curtis Beardsworth in IT
  • Norwich, Norfolk View on Map
  • Post Date : 15th May 2024
  • Salary: £25,000.00 - £32,000.00 / Annual
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Job Description

Are you keen to expand your career in IT or have some prior experience in a 2nd Line Support role. This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability.

Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT.

 

Key Responsibilities:

 

  • To install and maintain IT systems in line with specifications, to ensure client requirements and deadlines are met, and that systems are fully secure
  • Provide 1st and 2nd Line diagnosis and resolution, maintaining a high level of 1st time fixes
  • To install and maintain IT systems in line with specifications, to ensure client requirements and deadlines are met, and that systems are fully secure
  • Log all service tickets received via telephone, email and client portal and handle accordingly throughout the stages of the ticket to resolution
  • To maintain appropriate documentation in our documentation system
  • Work in accordance with company values, policies, procedures and standards
  • Create knowledge articles to assist with future incident resolution
  • Working as part of a team to help meet KPI’s and customer satisfaction
  • Keep our documentation system up to date

 

Key Skills:

 

  • Microsoft 365
  • Azure
  • Active Directory
  • Window Servers
  • Windows Desktop
  • Networking knowledge,
  • IP,
  • Hyper-V
  • CompTIA

 

For a chance to start to really streamline your skillset to make you a better Engineer, apply now!

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