Remote IT Support Engineer

Permanent @Curtis Beardsworth in IT
  • Norwich,  Norfolk GB View on Map
  • Post Date : 28th May 2024
  • Salary: £25,000.00 - £29,000.00 / Annual
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Job Description

We have the pleasure of working with a multi award winning specialist Audio Visual company that is part of the PSNI Global Alliance network, this exciting full time opportunity has opened to become a part of this fantastic company and team.

 

Role specification –

The Remote Support Engineer will play a critical role in assisting the onboarding of new clients and supporting the NOC manager in platform development, training will be provided on audio visual systems and the Remote Support Engineer will become the first point of contact for remotely supporting issues which have arisen at client sites. This will include tickets which have been raised by clients, and those from internal channels.

The successful candidate will Provide excellent first and second-line technical support to customers, through our online ticketing portal, face to face, and via teams and remote access tools. The role will involve working alongside internal AV technical team and Service Coordinators to provide technical advice and guidance.

Key Skills –

  • Monitor custom dashboards
  • Liaise with onsite technicians to resolve issues
  • Assist with development of remote monitoring systems
  • Identify and report potential issues
  • Configure and update deployed design files (Q-SYS, Crestron etc.)
  • Onboarding of new and existing customers onto NOC platform
  • Resolve issues remotely within SLA’s
  • Implementation and on-boarding of new customer estates, working closely with Project Managers and onsite resources (both Snelling employees and directly with customers when required)
  • Pro-active monitoring of remote management solutions to identify and remotely resolve issues
  • Managing tickets for second-line technical support
  • Technical triage of issues and allocation to appropriate Field Service Engineers for third-level support
  • Providing technical phone support to Field Service Engineers or customers directly

 

For a chance to work alongside a great company and progress your Career, Apply now!!

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