IT Support Analyst

Permanent @Curtis Beardsworth in IT
  • Norwich,  Norfolk GB View on Map
  • Post Date : 10th July 2024
  • Salary: £25,000.00 - £30,000.00 / Annual
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Job Description

We are working with a client based in Norwich within the Legal Sector, who are seeking to appoint an IT Support Analyst to come join their team. You will be providing a full on-site helpdesk and IT support service to all staff, primarily focusing on the staff in the Norwich Office but also providing remote support to staff in Cambridge, Birmingham, London, Manchester, Leeds & Oxford. Although this is a Norwich based role, some travel to other sites will be required. Key duties and responsibilities include, but are not limited to;

 

  • Carry out all routine tasks associated with operating and controlling the installed hardware and software including general maintenance, asset management, cleaning and testing of hardware. This may include multiple hardware and software platforms
  • Carry out required monitoring, logging and reporting tasks, taking action on known or moderately complex problems and advising supervisor when specialist attention is required
  • Participate on the firm¿s service desk, processing up to 100 service desk tickets per week
  • Accept data, media consumables and other items required for the processing of work, and takes responsibility for the movement, storage and despatch of such items as required
  • Respond to enquiries from users and others and takes appropriate action within defined limits of responsibility to deal with processing of priorities, running tests or facilitating and overseeing installation, removal, upgrading and repair of equipment
  • Instruct less experienced colleagues in the execution of routine tasks, particularly those tasks or procedures that relate to malfunction, safety and security ensuring that all clerical and administrative procedures are completed correctly
  • Assist in the support and maintenance of the firm¿s core IT infrastructure, including laptops and their operating systems, office and inter-office data networks, external/Internet network connections, and telephone systems
  • Assist in the maintenance of the firm¿s application software systems including the Microsoft Office suite, Practice Management System, Interaction CRM system, Worksite document management system, etc…

Given the challenges of this role, it is likely that your background and experience will show:

  • Prior experience working in an IT Helpdesk environment
  • You have some awareness of basic data patching
  • You are familiar with workings of laptops, PC hardware, printers and scanners

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