Customer Service Advisor

Permanent @Lesley Freeman in Professional Office Support
  • Lowestoft,  Suffolk GB View on Map
  • Post Date : 29th May 2024
  • Salary: £23,625.00 - £23,625.00 / Annual
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Job Description

My client is seeking a bright and enthusiastic Customer Membership Advisor to look after on-boarding new clients within the business. You will be the members ‘go to’ for any enquiry and constantly ensuring a positive customer experience so that members are getting the best out of their subscription.

The ideal candidate will be enthusiastic, approachable, bright and a confident communicator at all levels, written and verbal. This is a fantastic opportunity, within a fantastic company!

Responsibilities include.

  • Delivering excellent customer service through maintaining good relationships
  • Providing knowledge and assisting with any customer enquiry
  • Providing support to the sales team
  • Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department
  • Recording incoming email and phone enquiries rapidly and efficiently.
  • Excellent telephone skills and a persuasive demeanour
  • Use of Word, Excel, Publisher
  • Gathering market and customer information as input to sales activities

Experience:

  • Customer Service background within office environment.
  • Computer skills needed preferably previous experience was computer based.
  • Experience in contacting businesses on the phone as well as face to face – this does not involve any cold calling.

If you are interested in the role, please submit your details online, or for further details please contact Lesley Freeman or Wendy Wakefield

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