1st Line Support Technician

Permanent @Curtis Beardsworth in IT
  • Norwich,  Norfolk GB View on Map
  • Post Date : 1st July 2024
  • Salary: £23,000.00 - £26,000.00 / Annual
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Job Description

1st Line Support

Norwich based

Salary – up to £26,000


Our client are a small but rapidly growing MSP, offering a range of products and services. This is your chance to join our team and help shape our future. We are looking for a technician with a solid foundation who can jump straight in, the role will also involve working as part of a team and we strongly believe into continuing to develop your skills and knowledge so a willingness to learn is essential.

For this role you will need:

  • Excellent communication skills.
  • The ability to work in a team or on your own and think for yourself.
  • To be well organised and able to multi-task.
  • Sufficient knowledge to advise customers and quote for solutions to their problems.
  • Full UK Driving Licence and your own transport.

This role will include:

  • Setting up and supporting small and medium business networks including VLANs and Wifi.
  • Supporting PCs and servers remotely and on-site ( Win10, 2012, 2016, 2019 and OSX).
  • Installing business computer systems.
  • Office 365 and Azure maintenance, installation and migration. Supporting customer applications.
  • Microsoft Exchange 2013.
  • Managing DNS and DHCP
  • Network folder security and permission management
  • Server & Workstation hardware support
  • It would be beneficial to have experience of these products: ConnectWise Products, Autotask AEM, Webroot, Splashtop, Datto.

The candidate should have a minimum of 1+ years’ experience in supporting small and medium sized business networks ideally in an outsourced IT company.

Working Week: Monday to Friday working hours 9am – 5pm (The occasional weekend paid as overtime will be available if desired at the time)

Benefits Of Working For Us

  • Training & Ongoing Personal Development
  • 28 days annual leave, including bank holidays.
  • Company shutdown over Christmas
  • Company pension

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