1^st Line Support Engineer

Ipswich – Suffolk

£20,000 – £24,000

Are you interesting in working for a national leading tech business that is leading the innovation of telephony with cloud services? This organisations focus is to improve the use of fixed line mobile, cloud telephony to deliver reliable and effective communications who not only work within the healthcare IT services they now work within the retail, leisure sector as well. The main purpose of the role will be to provide 1^st Line customer care support to their company and to clients.

You will be responsible for providing 1^st Line support and customer care over the phone and within their ticketing system. You will need to ensure that all calls are logged accurately and promptly within an agreed timescale. Within this role you will be responsible for providing 1^st Line fixes for the businesses customers where possible and if they cannot be dealt with then you will escalate these issues to the 2^nd Line team following the companies process.

In this job role you will learn the following technologies:

• Active directory
• VPN’s
• VoIP
• Ticketing systems

Key skills:

• Communication skills
• Great customer service skills
• Be able to work on own initiative
• Have a strong passion for IT

This is a great opportunity for someone with excellent communication and customer care skills from any industry and for someone who has strong passion for IT Apply now!