1st Line Support

Permanent @Curtis Beardsworth in IT
  • King's Lynn, Norfolk View on Map
  • Post Date : 22nd December 2023
  • Salary: £22,000.00 - £25,000.00 / Annual
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Job Description

Are you keen to expand your career in IT or have some prior experience in a 1st Line Support role. This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider into many of the UK’s leading healthcare organisations. The IT Support Engineer role is responsible for on-site support and troubleshooting.


Key Responsibilities:


  • You will be providing desk-based IT Support and Trouble Shooting.
  • Supported by our Service and Provisioning Coordinators you will be responsible for managing and closing around 15 x Tickets per day.
  • Provide an above and beyond service to our clients at all times.
  • Help Desk Support is provided via the telephone, email and remote access with an emphasis on telephone based communication with the end user.
  • You will be using our ConnectWise Manage (PSA) and Automate (RMM) Tools and ConnectWise Boost for Documentation.
  • The role reports directly to our SDM (Service Delivery Manager) who will be responsible for your day to day management, wellbeing, training and progression.


Experience and Skills Required: 1 x Years Microsoft 365 / AD Support and Windows 10 / 11,

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